سياسة الاسترجاع

:The first case 
The customer wants to return the order for reasons that are not related to the product

The customer has the right to return the order within a period of 21 days from the date of the request without having any problem or damage in this book even if it was simple , without opening the plastic cover of the book and without using this book or showing traces of use even if it was simple

In this case the shipping cost is on the customer. And also the customer has to afford the shipping cost fee sent to him + bank discounts that resulted from the process of receiving the amount you paid for the order falls under the order return fee which varies according to the value of the order and the weight of the shipment 

The amount will be returned to the customer’s account in case of returning the order after receiving it and making sure that there is no damage in the product. A return fee will be deducted from it

Occasionally, a customer may order a book from the website but subsequently wish to cancel the order—for any reason—before it has been dispatched by the library.
In such cases, the amount is refunded to the customer, subject to a deduction of €1.10 to cover the transaction fees incurred by us for both the initial payment and the subsequent refund.

:The second case  
The customer wants to return the order for reasons that are related to the product

Sometimes the book arrives to the customer in a bad condition due to the bad shipping or as a result of typographical error inside the book, in this case the customer has the right to return the order or exchange it without any additional cost